Product Support > Services > Service Contract Programs
SERVICE CONTRACT PROGRAMS

As an Original Equipment Manufacturer (OEM), Komatsu’s commitment is to deliver reliable service in a timely response to ensure best machine performance. In order to achieve, we have Komatsu Maintenance Contract / Full Maintenance Contract (FMC), which allows customers to outsource the maintenance requirement and receive the benefits of greater machine efficiency and better maintenance planning. Komatsu contract maintenance will streamline and simplify the maintenance / repair of equipment, leaving with more time to the customer to focus on business.

The benefits are:

  • Improved Machine Performance
  • Reduce operating costs
  • Manage predictable maintenance costs
  • Maximize equipment availability & reliability
  • Production Optimization
  • Payload Management
  • Guaranteed Cost per hour
  • Reduction in Maintenance

FMC will benefit from guaranteed cost per hour to operate the equipment
No risk of expensive unexpected breakdown costs,
Ability to plan operating budgets with accuracy
Ability to accurately forecast margins and profits

  • Full onsite management and maintenance labor for fixed monthly fees
  • Parts covered under a fixed rate per hour, for an agreed term
  • Condition monitoring services including Komatsu Oil Wear Analysis (KOWA), Komatsu Under Carriage inspection(KUC)
  • Specialized and general workshop tooling services
  • On - site maintenance services
  • R&M care
  • Warranty management services
  • A dedicated pint of contact with direct access to technical support
  • Agreed Key Performance Indicators (KPI’s) to ensure satisfaction
  • Optional services which may include buckets/ body management, undercarriage monitoring and supply and repair of parts

Komatsu Maintenance Contract provide access to

  • Professionally trained service technicians
  • State of the art component remanufacturing
  • A comprehensive range of advanced condition based monitoring services
  • Access to Complete maintenance monitoring system - R&M care